Refunds & Returns Center
Manage your B2B returns and logistics requests for petroleum kits and industrial equipment efficiently.
RMA Window
30 Days
info From date of delivery
Restocking Fee
15-20%
Applies to Custom Petroleum Kits
Process Time
3-5 Days
Verification & RMA Approval
Active Returns
02
Current logistical operations
assignment_return Step 1: Return Request Form
Policy Overview & Guidelines
Custom Petroleum Kits
Custom configured kits are subject to a 20% restocking fee. Return eligibility is limited once the seal on primary calibration units is broken.
Standard Components
Hoses, valves, and standard meters can be returned within 30 days with a 15% restocking fee. Must be in original industrial packaging.
Cross-Border Returns
Logistics for LATAM and Caribbean regions are managed via our certified local agents for faster processing and customs clearance.
Monterrey Logistics Center
San Juan, PR Agent
Bogotá District Office
Agent Locator
Find the nearest authorized HSO return point for international freight.
Need Immediate Help?
Our logistics specialists are available 24/7 for urgent petroleum equipment issues.