HSO MARKETPLACE DISCLAIMERS & CONDITIONS

HSO MARKETPLACE GENERAL CONDITIONS

1. HSO's role. HSO Petroleum Services LLC ("HSO") acts as a platform, intermediary or commercial channel, as applicable to the product, and not as manufacturer.

2. Contract formation. An online order is a request only. A contract is formed solely upon HSO's written order confirmation.

3. B2B purchase. Unless otherwise agreed in writing, the Client represents that the purchase is B2B, for resale or professional use, and not for personal, family or household consumption.

4. Delivery, risk and title. Delivery is made under the Incoterm 2020 stated in the written confirmation or, failing that, [EXW / FCA – confirm] at HSO's warehouse of origin. Risk passes to the Client at that point. HSO retains title to the goods until full payment.

5. Inspection and claims. Shortages or apparent damage must be notified within five (5) business days from availability at the warehouse of origin, with a receiving report, signed packing list and photographs. Hidden defects must be notified within [30] days from discovery and within the manufacturer's warranty period. If no claim is made within these periods, the goods are deemed accepted, without prejudice to the manufacturer's warranty.

6. Warranty. The only applicable warranty is the manufacturer's, subject to its terms, exclusions and procedures. HSO may channel the claim but grants no additional warranties of merchantability, fitness for a particular purpose or regulatory suitability in the destination country.

7. Local approvals. Certifications, homologations or approvals required in the destination country, including NOM, INMETRO, IRAM, RETIE or others, are the Client's sole responsibility. HSO does not represent that the products may be registered, homologated or used under the regulations of the final destination.

8. Sanctions and export controls. The Client represents that it is not a blocked or sanctioned person, is not 50% or more owned by one, and does not act on behalf of or under the control of such a person. The Client declares the final destination and end user, and undertakes not to divert, re-export or transfer the products to restricted territories, persons or uses, and to flow this obligation down to its sub-distributors. HSO may suspend, cancel or reject any order where there is risk under OFAC, EAR or equivalent rules, without liability for lost profits. The Client shall indemnify HSO for any breach of this clause.

9. Cancellations and returns. Payment, cancellation, refund and return terms are those stated in the quotation, written confirmation or brand disclaimer. Special, factory or personalized orders may be non-cancelable, non-returnable and non-refundable (NCNR) once confirmed. Any authorized return may be subject to restocking, inspection or handling fees.

10. Limitation of liability. HSO's total liability is limited to the order value. HSO is not liable for lost profits, loss of opportunity, or indirect, incidental, special or consequential damages.

11. Privacy. Where Client data must be shared with the manufacturer for authorizations or compliance, HSO will do so under its privacy notice. The Client authorizes that international transfer for such purpose.

12. Third-party trademarks. Third-party trademarks belong to their owners and are used only to identify the products. HSO does not represent itself as an authorized distributor of any brand unless confirmed in writing.

13. Governing law and disputes. The governing law, jurisdiction and dispute-resolution mechanism are those set out in HSO's general Terms and Conditions or, failing that, those agreed in writing in the order confirmation.

14. Order of precedence. In case of conflict, the following prevail in this order: written order confirmation; brand or product-line disclaimer; logistics disclaimer; these general conditions; general Terms and Conditions; quotation.

LOGISTICS, SHIPPING RATES AND TRANSIT TIMES CONDITIONS

1. Payment of shipping. The Client pays in full, in all cases, for shipping, transport, cargo insurance and delivery at destination. HSO offers no free freight, free shipping or flat rates, regardless of the order's amount, volume or territory.

2. Rates set by the carrier. Shipping rates are determined entirely by DHL or FedEx, according to the carrier and service selected by the Client. They are calculated based on the origin and destination location, actual weight, volume or dimensional weight, selected service and any surcharges applied by the carrier, such as fuel, remote area or customs handling. HSO does not set, subsidize or guarantee such rates.

3. Rates shown on the site. Rates shown at checkout come from DHL and FedEx systems and are for reference only. If the carrier adjusts the charge due to differences in weight, dimensions, address or surcharges, the difference is borne by the Client.

4. Transit times. Transit and delivery times are determined entirely by DHL or FedEx, based on the destination location, shipment volume and selected service. They are carrier estimates, not deadlines guaranteed by HSO, and are not part of the factory or production lead time.

5. Point of dispatch. Products are dispatched from the HSO warehouse assigned to each supplier, as stated in the written order confirmation. Risk passes to the Client when the cargo is handed over to the carrier at the warehouse of origin.

6. Customs, duties and taxes. Duties, taxes, customs clearance costs, permits and import charges in the destination country are borne by the Client and may be collected directly from the consignee by DHL or FedEx.

7. Delays, loss and damage in transit. HSO is not liable for delays, customs holds, loss or damage occurring during transport, or for force majeure events. Claims for loss or damage in transit are governed by the carrier's terms and conditions. HSO may assist the Client in handling the claim.

8. Delivery details. The Client is responsible for the accuracy of the address and contact details. Charges for address correction, redelivery attempts, re-forwarding, storage or return to origin are borne by the Client.

9. Shipments without an automatic rate. If the carrier's system returns no rate, for example for oversized cargo or a destination not covered, the order moves to a freight quotation and no charge is made until the Client accepts it.

CONDITIONS APPLICABLE TO OPW PRODUCTS

1. Minimum order. The minimum amount to process an order is US$515.00, calculated per brand and not on the cart total. The amount is net, in U.S. dollars, and excludes taxes, duties, customs clearance, insurance, shipping and transport, unless the quotation states otherwise.

2. Dispatch and shipping. OPW products are dispatched from HSO's warehouse in Miami. Shipping, its rates and its times are determined entirely by DHL or FedEx and are paid by the Client, in accordance with HSO's Logistics Conditions.

3. Territory. Sales are permitted for final destinations in Latin America, except Mexico. The restriction applies to the final destination of the goods, not to the billing address.

4. Venezuela and prior authorization. For final destination Venezuela, prior factory authorization and a sanctions and export-control review (OFAC, EAR or others) are required. The order is a request only and creates no contract or charge until HSO issues a written confirmation. If authorization is denied, HSO will inform the Client and refund any amounts received, without penalties, lost profits or indirect damages.

5. Estimated lead time. The lead time to the warehouse is [confirm] and is estimated, non-binding and not of the essence. Stock shown on the site is indicative until written confirmation.

6. Inspection. Goods must be inspected at HSO's warehouse in Miami. Claims are subject to the periods in the Marketplace General Conditions. If the Client waives inspection, it assumes the risk of shortages and quantity discrepancies.

7. Warranty. The only warranty is the manufacturer's, subject to its terms, exclusions and procedures. HSO may channel the claim but grants no additional warranties.

8. Cancellations and returns. Special, factory, non-stock or prior-authorization orders may be non-cancelable, non-returnable and non-refundable (NCNR) once confirmed. Any authorized return may be subject to a restocking fee of [confirm], inspection or handling fees.

9. General conditions. The Marketplace General Conditions and HSO's Logistics Conditions also apply.

CONDITIONS APPLICABLE TO WAYNE PARTS

1. Minimum order. The minimum for parts orders is the one stated in HSO's quotation or written confirmation. Any commercial reference provided, for example between US$250.00 and US$300.00, is an estimate and is not an enforceable minimum until confirmed in writing. Minimums are calculated per brand, net, in U.S. dollars, excluding taxes, duties, customs clearance, insurance, shipping and transport.

2. Dispatch and shipping. Wayne parts are dispatched from HSO's warehouse in Miami. Shipping, its rates and its times are determined entirely by DHL or FedEx and are paid by the Client, in accordance with HSO's Logistics Conditions.

3. Territory. For Latin America, sales are limited to parts. Mexico is excluded as a final destination. Central America and the Caribbean are permitted territories for authorized products, subject to availability and written confirmation. Restrictions apply to the final destination of the goods, not to the billing address.

4. Venezuela and prior authorization. For final destination Venezuela, including dispenser parts, the Client must provide company name, model, city, final destination and end user. This information may be shared with the factory for evaluation, authorization and compliance purposes, under HSO's privacy notice. There is no contract, charge or supply obligation until HSO's written confirmation. Denial of authorization gives rise to no penalties or damages, and HSO will refund any amounts received.

5. Sanctions and re-export. The Client represents that it will not send, forward or re-export the products to Mexico, restricted territories, sanctioned persons or prohibited uses. HSO may suspend or cancel the order where it identifies compliance risks.

6. Estimated lead time. The lead time to the warehouse is [confirm] and is estimated, non-binding and not of the essence. Stock shown on the site is indicative until written confirmation.

7. Warranty. The only warranty is the manufacturer's, channeled through HSO where applicable, with no additional warranties.

8. Cancellations and returns. Parts, special or prior-authorization orders may be non-cancelable, non-returnable and non-refundable (NCNR) once confirmed. Any authorized return may be subject to a restocking fee of [confirm], inspection or handling fees.

9. General conditions. The Marketplace General Conditions and HSO's Logistics Conditions also apply.

CONDITIONS APPLICABLE TO NUPI PRODUCTS

1. Minimum order. The minimum purchase amount is US$27,000.00, calculated per brand and not on the cart total, unless the quotation states otherwise. The minimum excludes shipping, import, customs clearance, duties, taxes, insurance and transport to the final destination.

2. Dispatch and shipping. NUPI products are dispatched from HSO's warehouse in Miami, subject to written order confirmation and logistics availability. Shipping, its rates and its times are determined entirely by DHL or FedEx and are paid by the Client, in accordance with HSO's Logistics Conditions.

3. Territory. Sales are permitted for final destinations in Latin America, except Mexico. The restriction applies to the final destination of the goods, not to the billing address.

4. Venezuela and prior authorization. For final destination Venezuela, prior factory authorization and a sanctions and export-control review (OFAC, EAR or others) are required. The order is a request only and creates no contract or charge until HSO's written confirmation. If authorization is denied, HSO will inform the Client and refund any amounts received, without penalties, lost profits or indirect damages.

5. Estimated lead time. The estimated factory time is three (3) to four (4) weeks, subject to confirmation, availability, production capacity, force majeure and supply-chain disruptions. This period is not of the essence and gives rise to no penalties, automatic termination or indemnity. Shipping time from Miami is additional and is determined by the carrier.

6. Warranty. The only warranty is the manufacturer's, channeled through HSO where applicable, with no additional warranties.

7. Cancellations and returns. Factory, personalized, special or non-stock orders may be non-cancelable, non-returnable and non-refundable (NCNR) once confirmed. Any authorized return may be subject to a restocking fee of [confirm], inspection or handling fees.

8. General conditions. The Marketplace General Conditions and HSO's Logistics Conditions also apply.

CONDITIONS APPLICABLE TO JARVIS PRODUCTS

1. Minimum order. The minimum purchase, if any, is the one stated in the quotation or written confirmation. Minimums are calculated per brand or product line, not on the cart total, net and in U.S. dollars, unless otherwise indicated.

2. Dispatch and shipping. Jarvis products are dispatched from HSO's warehouse in Miami. Shipping, its rates and its times are determined entirely by DHL or FedEx and are paid by the Client, in accordance with HSO's Logistics Conditions.

3. Availability. Availability depends on the quantities requested and on the references in the current catalog. Any stock indication is an estimate and is subject to HSO's written confirmation.

4. Territory. Sales are permitted for final destinations in Latin America, except Mexico. The Client may not re-export, transfer or divert products to Mexico or other restricted territories. The restriction applies to the final destination of the goods, not to the billing address.

5. Local approvals. Certifications, homologations or approvals required in the destination country, including NOM, INMETRO, IRAM, RETIE or others, are the Client's sole responsibility. HSO does not represent or warrant the regulatory suitability of the products for the final destination.

6. Warranty. The only warranty is the manufacturer's, channeled through HSO where applicable, with no additional warranties.

7. Cancellations and returns. Special, factory or non-stock orders may be non-cancelable, non-returnable and non-refundable (NCNR) once confirmed. Any authorized return may be subject to a restocking fee of [confirm], inspection or handling fees.

8. General conditions. The Marketplace General Conditions and HSO's Logistics Conditions also apply.

PRODUCT CONDITIONS — PERSONALIZED APPAREL AND PROMOTIONAL ITEMS

Before adding this product to the cart, the Client acknowledges and accepts the following conditions:

1. Personalized product. This product is made or personalized to order (embroidery, screen printing or other technique) with the artwork, logo, text, colors, sizes and specifications provided by the Client. It is not a standard stock item.

2. Mandatory minimum quantities. Orders below the minimum per garment type will not be processed. Minimums are calculated per garment type and per supplier, not on the cart total.

3. Mandatory proof approval. All personalized products require prior approval of the design proof. Production time does not begin until the Client expressly approves the proof. Without approval, there is no production.

4. Production time. Once the proof is approved, the estimated production time is up to 10 business days, with a range of 2 to 14 business days depending on volume and season. Large-volume orders, for example 1,000 units or more, may take longer. Times are estimated, non-binding and not of the essence.

5. Dispatch and shipping. Products are dispatched from HSO's warehouse in [Mississippi – confirm]. Shipping, its rates and its times are determined entirely by DHL or FedEx, based on the destination location and shipment volume, and are paid by the Client, in accordance with HSO's Logistics Conditions. No free freight or free shipping is offered. Shipping time is not part of the production time.

6. No returns due to personalization. As this is a personalized product, no return or refund is available for reasons arising from personalization once the proof is approved. The Client assumes responsibility for the approved artwork, text, colors, sizes and placement.

7. Warranty. The applicable warranty is the manufacturer's, channeled through HSO. It does not cover wear, misuse or errors arising from artwork approved by the Client.

8. Use of third-party trademarks. The Client represents that it holds sufficient authorization to use the logos, trademarks, designs and images it provides for personalization, and shall hold HSO harmless against third-party claims.

9. B2B purchase. The Client represents that the purchase is B2B, for resale or professional use, and not for personal, family or household consumption.

PERSONALIZATION CONDITIONS — PROOF APPROVAL

The Client acknowledges and accepts the following conditions of the personalization process:

1. Personalization process. The Client selects the garment, quantity (respecting the minimum per type), sizes and colors, and uploads its artwork or specifies the design requirements: logo, text, placement, thread colors and typography.

2. Proof issuance. Once the order is received, the supplier sends the Client a digital design proof, with the placement and dimensions of the embroidery or screen print.

3. Approval or rejection. The Client must approve or reject the proof within [3–5] business days from receipt. If approved, the order moves to production. If rejected, the requested adjustments are made and a new proof is issued; the cycle repeats until approval.

4. Start of production time. Production time does not run from purchase, payment or issuance of the quotation order. It runs only from the Client's written approval of the proof.

5. Production lead time. Once the proof is approved, the estimated time is up to 10 business days, with a range of 2 to 14 business days depending on volume and season. Large-volume orders may take longer. Times are estimated, non-binding and not of the essence, and are subject to force majeure and supply-chain disruptions. Shipping time, determined by DHL or FedEx, is additional.

6. No response. If the Client does not respond within [3–5] business days, HSO may contact the Client again. If [X] additional business days pass without a response, HSO may [pause / cancel] the order without liability, with a refund net of costs incurred.

7. Responsibility for approved artwork. Once the proof is approved, the Client is responsible for any errors in design, spelling, colors, sizes, placement or any other approved element. HSO and the supplier are not liable for such errors.

8. Non-cancelable nature. Once the proof is approved, the order is non-cancelable, non-returnable and non-refundable (NCNR), as a product manufactured to the Client's specifications.

9. Record of approval. Proof approval must be in writing (email, platform or digital signature) and is recorded with date and time. It is mandatory and a condition precedent to production.

REFUND AND RETURN POLICY — PERSONALIZED APPAREL AND PROMOTIONAL ITEMS

The Client acknowledges and accepts the following policy, in accordance with the policies of the HSO Petroleum Services LLC website and its suppliers:

A. Cases where a return or refund IS accepted

• Size error attributable to the supplier or HSO, where the delivered size does not match the size approved in the proof or order.
• Manufacturing defects: open seams, sewing faults, defective materials or defects inherent to the garment.
• Product failures not arising from personalization or from the Client's instructions, files, approvals or decisions.
• Quantity errors attributable to the supplier or HSO, notified within the claim period.
• Product different from the one approved in the design proof.

In these cases, the Client must notify within five (5) business days from receipt, attaching photographs, purchase order, packing list and a description of the claim. HSO will evaluate the case and, if applicable, arrange replacement, refund or a credit note.

B. Cases where a return or refund is NOT accepted

• Approved personalization: no return or refund is available for reasons arising from personalization once the design proof is approved.
• Spelling, color, design, placement, size or any other element approved by the Client in the proof.
• Change of mind regarding design, color, size or quantity after proof approval.
• Variations inherent to the approved personalization, such as slight differences in tone, texture or centering of embroidery or screen printing.
• Wear, misuse, improper washing or damage after delivery.
• NCNR orders once the proof is approved.
• Claims filed after five (5) business days from receipt.
• Personalized products bearing third-party trademarks the Client was not authorized to use.

C. General conditions

• Refunds, where applicable, are made via the original payment method or by credit note within [X] business days.
• Any authorized return may be subject to restocking, inspection or handling fees.
• Return freight is borne by the Client, at the rates and times determined by DHL or FedEx, unless the defect is attributable to the supplier or HSO.
• The applicable warranty is the manufacturer's, channeled through HSO. It does not cover wear, misuse or errors arising from artwork approved by the Client.
• HSO grants no additional warranties of merchantability or fitness for a particular purpose.
• HSO's liability is limited to the order value. Indirect, incidental and consequential damages and lost profits are excluded.
• This purchase is B2B, for resale or professional use, and not for personal, family or household consumption.