01. Purpose
This Policy protects the HSO Marketplace from counterfeit Products, false documentation, inaccurate Listings, intellectual-property violations, unsafe Products and other deceptive conduct.
02. Scope
This Policy applies to each Partner, Supplier, manufacturer, distributor, Listing, Product and Product-related document submitted to HSO.
03. General Standard
All Listings must be accurate, current, complete and supported by documentation appropriate to the Product.
No Partner may omit material facts or create a misleading impression concerning authenticity, condition, availability, origin, certification, compatibility, warranty or delivery time.
04. Counterfeit and Unlawfully Sourced Products
Counterfeit, stolen, diverted or unlawfully sourced Products are prohibited.
Partners must maintain reasonable traceability records, including purchase records, manufacturer or distributor information and serial-number records where applicable.
05. Product Condition
A used, repaired, remanufactured, reconditioned, surplus or refurbished Product may not be represented as new.
The Listing must accurately disclose:
- condition;
- prior use;
- repairs;
- refurbishment;
- missing components;
- altered packaging;
- warranty limitations; and
- material defects.
06. Serial Numbers and Identifiers
Partners may not remove, conceal, replace or alter serial numbers, date codes, lot numbers, equipment identifiers, compliance labels or manufacturer markings.
07. OEM and Authorization Claims
Terms such as “OEM,” “Genuine,” “Original,” “Authorized,” “Authorized Distributor,” “Factory Certified” or equivalent language may be used only when supported by valid evidence.
HSO may require authorization letters, invoices, distribution agreements or manufacturer verification.
08. Product Information
Listings must accurately identify:
- manufacturer;
- brand;
- part number;
- model;
- dimensions;
- materials;
- compatibility;
- operating limits;
- certifications;
- country of origin;
- condition;
- available warranty;
- stock status; and
- lead time.
09. Certifications and Documents
False, expired, altered, fabricated or inapplicable certificates are prohibited.
This includes false safety certifications, inspection reports, test reports, certificates of origin, conformity documents, calibration records, quality records, SDS documents and regulatory approvals.
10. Images and Content
Product images must accurately represent the Product or be clearly identified as representative images.
Partners may not use misleading images, hide defects or use third-party intellectual property without authorization.
11. Availability and Lead Times
Partners must provide reasonably current stock and lead-time information.
A Partner may not knowingly list unavailable Product as in stock, advertise unrealistic delivery times or conceal backorders and discontinuations.
12. Pricing Integrity
Partners may not engage in deceptive pricing, fake discounts, undisclosed mandatory charges, bait-and-switch practices or unauthorized substitutions.
13. Prohibited and Restricted Products
Partners must comply with HSO’s Prohibited & Restricted Products Policy. A Product requiring approval may not be listed until approval is obtained.
14. Monitoring and Investigation
HSO may:
- review Listings;
- request samples;
- request invoices and traceability records;
- contact manufacturers;
- inspect Products;
- conduct test purchases;
- verify certificates;
- investigate complaints; and
- preserve relevant evidence.
15. Cooperation
Partners must cooperate promptly and provide complete and authentic documents. Failure to cooperate may be treated as a violation.
16. Corrective Actions
HSO may:
- edit or remove a Listing;
- suspend a Product;
- block publication;
- cancel an Order;
- require customer notification;
- require a recall;
- require refund or replacement;
- hold payment;
- offset charges;
- suspend an account; or
- terminate the Partner relationship.
17. Payment Holds and Offsets
HSO may hold amounts reasonably related to suspected fraud, returns, refunds, chargebacks, recalls, penalties, customer claims or investigation costs, subject to the applicable Partner Agreement and law.
18. Product Safety and Recalls
Partners must immediately notify HSO of recalls, safety notices, regulatory actions, known defects or material safety concerns.
19. Reporting
Buyers, Partners and third parties may report suspected fraudulent Listings to:
- Email: contact@hsopetroleum.com
- Phone: +1 (866) 954-5938
- Postal address: 204 Hays St, Batesville, Mississippi, 38606, USA
Reports should include the Listing, Product, Order number and available supporting evidence.
20. No Retaliation
HSO prohibits retaliation against a person who submits a good-faith report.
21. Referral to Authorities
HSO may report suspected counterfeiting, fraud, theft, unsafe Products, sanctions violations or other unlawful conduct to manufacturers, payment providers, Carriers, regulators or law-enforcement authorities.
22. Contact
- Email: contact@hsopetroleum.com